Privacy Policy

Coord Health Inc. – Privacy Policy

Last Updated: July 26, 2025

At Coord Health (“Coord,” “we,” “us,” or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our websites, platforms, and services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use our Services. Please review this Privacy Policy periodically, as we may update it from time to time. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

What Information We Collect

We collect two main types of information:

Personal Information: Information that identifies you personally, such as your name, email address, phone number, and health-related information you provide to us.
Aggregate Information: De-identified or anonymized data such as website usage statistics, device information, and browsing behavior that cannot identify you personally.

Information You Provide to Us

We collect personal and health information when you:

Create an account or profile.
Sign up for or use our services.
Communicate with us via email, messaging, or social media.
Participate in surveys or programs.
Provide data through forms, including information about your health history, pregnancy status, goals, and other related details.

You control how much personal or health information you share during your use of our Services.

Automatically Collected Information

When you use our Services, we automatically collect certain device and usage information, including:

Device type, operating system, IP address, device language, and browser type.
Your general location, time zone, and language preferences.
Pages visited, duration, frequency, and interaction with the Services.
Interaction with emails we send (such as opens and clicks).
Identifiers from cookies and similar technologies.

This information is collected primarily to improve your experience and the security of our Services.

How We Use Your Information

We use your information for purposes including but not limited to:

Providing and personalizing the Services and provider support.
Operating and maintaining the Services, including customer support.
Communicating with you about your account, services, payments, and important updates.
Sending you marketing and promotional materials (you may opt out at any time).
Processing payments through secure third-party payment processors.
Conducting research and analytics to improve our offerings.
Complying with legal and regulatory obligations.
Detecting and preventing fraud, abuse, or other harmful activities.
Protecting the rights, property, and safety of Coord Health, our users, and the public.

Sharing Your Information

We do not sell your personal information.

We may share your personal information in the following circumstances:

With Service Providers: To facilitate and improve our Services, we share data with trusted third-party vendors such as hosting providers, payment processors, analytics services, video conferencing platforms, and messaging services. These providers are authorized to use your information only as necessary to provide their services to us.
With Healthcare Providers: We share relevant information with licensed clinicians and affiliated medical groups as necessary to deliver healthcare services you request or participate in.
With Business Partners: With your consent or as permitted by law, for joint marketing efforts and related activities.
In Connection with Business Transactions: Such as mergers, acquisitions, or asset sales.
For Legal Reasons: When required by law or to protect safety, rights, or property.

Your Sharing With Others

Our platform may enable you to share information with providers, group members, or others through the Services. Please exercise caution when sharing, as we are not responsible for how others use or disclose that information.

Data Retention

We retain your personal information as long as your account is active or as needed to provide the Services. We may also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We implement reasonable physical, administrative, and technical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

HIPAA

Certain information you share with us or Providers may be protected as protected health information or “PHI” under the Health Insurance Portability and Accountability Act (“HIPAA”). Specific information about our privacy practices for PHI are outlined in our Notice of Privacy Practices.

Cookies and Tracking Technologies

Our Services use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, but disabling cookies may limit some features.

We also use third-party analytics providers like Google Analytics, which collect aggregated data. You may opt out of Google Analytics tracking using browser add-ons or settings.

Children’s Privacy

Our Services are intended for users 18 years or older. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it promptly.

International Users

Our Services are primarily intended for users in the United States. If you access our Services from outside the U.S., your information may be transferred to and stored in the U.S., which may have different data protection laws.

Your Rights and Choices

You may update your personal information, adjust communication preferences, or request deletion of your data as permitted by law. You can contact us at info@coordhealth.com for such requests.

Changes to This Privacy Policy

We may update this Privacy Policy at any time by posting a revised version on our website. Please review it periodically. Continued use of the Services after updates constitutes acceptance.

For questions or concerns about this Privacy Policy or our practices, please contact us at info@coordhealth.com.